Last updated: 4 September 2025

Complaints Process: 

If you have a complaint about any part of the financial advice you have received from us, you may contact us using any of the following means: in writing, by telephone, or by email. Here are our contact details: 

Company Name: EriksensGlobal Limited 

Attention: The Complaints Officer 

Address: 2 Burns Ave, Takapuna 0622 

Telephone: 09 486 3144 

Email Address: complaints@eriksensglobal.com 

Website: www.eriksensglobal.com 

When we receive a complaint, we will handle it in accordance with our internal complaints process: 

• We will confirm we have received your complaint within 2 working days. 

• We will review it carefully and let you know how we plan to resolve it. If we need more details, we will be in touch.   

• Our goal is to resolve your complaint within 20 working days. If it's going to take longer, we will contact you within that time to let you know. 

• Once we have an outcome, we will contact you by phone or email to let you know if we can resolve your complaint and how we propose to do so.  

Dispute Resolution: 

 If we cannot resolve your complaint, you may refer your complaint to our approved dispute resolution scheme – Financial Dispute Resolution Service. 

This scheme provides a free and independent service to you. 

You can contact the scheme by: 

Company Name:  Financial Dispute Resolution Service. 

Phone: 0508 337 337 

Website: Make a complaint » Financial Dispute Resolution Service 

Note: You are welcome to download and print this document for your records here.